Faq’s

faq’s

How do you ensure staff quality?

We recruit only qualified accountants and CPAs, then assess technical and communication skills via rigorous screening. With regular performance reviews, we maintain strict quality standards.
Can we select our own staff?

Absolutely, you can interview candidates curated to your needs and preferences until you find the perfect match for seamless collaboration.
I have an urgent requirement, can you help?

With capacity for quick ramp-ups, we can provide same-day support by immediately allocating suitable talent to hit the ground running. Just reach out and we’ll make it happen!
How does pricing work?

We offer customized packages to suit different needs. Monthly costs vary based on staff seniority, whether you want full-time employees or hourly support, number of services covered, and more.
How is security handled for confidential data?

We utilize SSL encryption for data security and sign NDAs before onboarding any client to ensure total confidentiality. Staff handling sensitive information undergo background checks.

Where are your staff located?

While our sales team is US-based for your convenience, our agents work remotely across India and Philippines, operating on US timelines. This enables great talent at affordable rates.
Can I provide my preferred software/tools for them to use?

Absolutely, we can ensure our teams utilize any proprietary systems or accounting software your firm already uses for consistency. We focus on aligning processes seamlessly.
What level of involvement is required from me?

As much or as little as you desire! We can act as autonomous extensions of your back office team or you can actively supervise key deliverables - the choice is yours.
What reporting/transparency can I expect?

Based on agreed KPIs, we provide real-time performance updates with open communication channels for complete visibility. Quarterly account reviews are also standard.
Will there be turnover/training issues?

We invest extensively in skills development and culture building to retain our talent. New team members are trained rigorously to guarantee no drop in quality. Continuity is paramount for us.

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